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Yes, Mobile VoIP can integrate with business phone systems like 3CX. This setup allows mobile devices to operate as extensions of the 3CX system, supporting features like call transfer, voicemail, and presence status. It’s perfect for remote teams, enabling employees to access 3CX’s full suite of communication tools from anywhere with internet, ensuring seamless connectivity and productivity.
No, C2 Communications offers flexible plans without long-term contracts. You can scale services as needed and adjust your plan to fit your business requirements without being locked into a fixed agreement.
A 3CX VoIP phone system offers cost savings, as it reduces traditional phone line expenses. It’s flexible, supporting remote work through mobile apps and web clients. Additional benefits include easy scalability, integration with CRMs, video conferencing, call recording, and advanced features like IVR. It’s easy to manage and can be deployed on-premise or in the cloud.
3CX is a software-based VoIP (Voice over IP) phone system that enables businesses to make and receive calls over the Internet. It offers features like video conferencing, call recording, and CRM integration. 3CX can be used on-premise or in the cloud, providing flexibility, cost savings, and advanced communication tools for businesses of all sizes.
3CX includes call recording as an optional feature. Administrators can configure call recording for all calls or select specific extensions and conversations to record. This feature helps businesses with quality control, training, compliance, and keeping a record of important conversations when needed.
No, C2 Communications offers flexible plans without long-term contracts. You can scale services as needed and adjust your plan to fit your business requirements without being locked into a fixed agreement.
A 3CX VoIP phone system offers cost savings, as it reduces traditional phone line expenses. It’s flexible, supporting remote work through mobile apps and web clients. Additional benefits include easy scalability, integration with CRMs, video conferencing, call recording, and advanced features like IVR. It’s easy to manage and can be deployed on-premise or in the cloud.
3CX is a software-based VoIP (Voice over IP) phone system that enables businesses to make and receive calls over the Internet. It offers features like video conferencing, call recording, and CRM integration. 3CX can be used on-premise or in the cloud, providing flexibility, cost savings, and advanced communication tools for businesses of all sizes.
3CX includes call recording as an optional feature. Administrators can configure call recording for all calls or select specific extensions and conversations to record. This feature helps businesses with quality control, training, compliance, and keeping a record of important conversations when needed.
Direct Inward Dialling (DID) is a feature that allows businesses to assign individual phone numbers to specific extensions or departments. This means external callers can directly reach a particular employee or department without going through a main switchboard or receptionist.
Contract terms for fibre-optic internet typically range from 36 to 48 months with zero installation fees, depending on the provider and the plan you choose.
Fibre-optic internet installation involves laying fibre cables to your premises. The process starts with a site assessment to check infrastructure needs. If fibre is already available nearby, installation is quicker. If new cables are required, digging and additional work may be needed. Typical installation timelines range from 2 to 12 weeks, depending on location, complexity, and provider availability.
Fibre-optic internet offers significantly faster speeds, both for downloads and uploads, ensuring smooth video conferencing, large file transfers, and cloud computing. It provides higher reliability with less susceptibility to interference and weather-related issues. Fibre also offers lower latency for real-time applications, better scalability as your business grows, and greater bandwidth, supporting multiple users and data-heavy tasks without slowdowns.
Fibre-optic internet is ideal if your business relies on high-speed, reliable connectivity for tasks like video conferencing, cloud computing, or large file transfers. It offers faster speeds, lower latency, and greater stability compared to traditional connections, making it crucial for businesses with heavy data demands or multiple users. If your business requires high performance and scalability, fibre is a smart choice.
Contract terms for Enterprise Ethernet connections typically range from 12 to 48 months, depending on the provider and the specific service agreement. Some providers may offer flexibility with shorter terms or month-to-month options with higher installation fees, but longer-term contracts often come with reduced pricing or additional benefits
Most CRM-integrated phone systems support remote and mobile access, allowing employees to view and log customer data from any location. This keeps remote teams connected, productive, and able to provide consistent service whether they’re in the office or on the go.
Yes, CRM integrations are designed with data security in mind, using encryption and compliance with standards like GDPR. By safeguarding sensitive information, integration helps ensure that customer data remains protected throughout interactions, meeting privacy and security requirements.
CRM integration with phone systems enables instant access to caller history and data, allowing employees to provide personalized and responsive service. This improves customer satisfaction, reduces response times, and supports better-informed, efficient interactions, enhancing overall customer experience.
Business phone systems like 3CX integrate with leading CRMs, including Salesforce, Zoho, HubSpot, and Microsoft Dynamics. This compatibility allows for seamless data sharing, enhancing customer insights and making it easy to manage calls, track histories, and streamline customer interactions.
Integrating a CRM with your phone system improves efficiency by automatically logging calls, displaying customer details, and syncing data between platforms. This helps streamline workflows, improve customer service, and provide actionable insights, making interactions more personalized and efficient.
Contract terms for fibre-optic internet typically range from 36 to 48 months with zero installation fees, depending on the provider and the plan you choose.
Fibre-optic internet installation involves laying fibre cables to your premises. The process starts with a site assessment to check infrastructure needs. If fibre is already available nearby, installation is quicker. If new cables are required, digging and additional work may be needed. Typical installation timelines range from 2 to 12 weeks, depending on location, complexity, and provider availability.
Fibre-optic internet offers significantly faster speeds, both for downloads and uploads, ensuring smooth video conferencing, large file transfers, and cloud computing. It provides higher reliability with less susceptibility to interference and weather-related issues. Fibre also offers lower latency for real-time applications, better scalability as your business grows, and greater bandwidth, supporting multiple users and data-heavy tasks without slowdowns.
Fibre-optic internet is ideal if your business relies on high-speed, reliable connectivity for tasks like video conferencing, cloud computing, or large file transfers. It offers faster speeds, lower latency, and greater stability compared to traditional connections, making it crucial for businesses with heavy data demands or multiple users. If your business requires high performance and scalability, fibre is a smart choice.
Angus takes us through the 3CX Webclient, a powerful tool designed to give all the 3CX phone features on a single Chrome tab.
If you have any questions or want to know more get in touch with us.
Angus takes you through the best ways to make an outbound call using the 3CX Softphone for Windows. 3CX Softphone makes it easy to call without leaving your keyboard.
Angus takes us through changing you status on the 3CX Softphone for Windows. Changing you status displays your availability within your organisation and gives you the freedom to take calls on the road or away from your desk.
Angus shows us how quick and easy it is to park and or transfer a call using the 3CX Softphone for Windows. There are many ways to move calls around your organisation and these are fastest ways to work.
Angus shows us best practice when setting up your call queues on your 3CX Phone Systems. Call queues allow you to ‘queue’ multiple callers into your call centre so no call is ever lost.
Setting up a new 1300 or 1800 number is typically quick, often taking just a few business days. To port an existing number, it can take up to 2 weeks. The timeline can vary depending on your provider’s processes, but most setups are straightforward, allowing businesses to establish national reach promptly.
Calls to 1300 numbers incur a local rate for the caller, while 1800 numbers are toll-free, with the business covering the call cost. Some mobile carriers may charge additional fees for 1300 calls, so it’s helpful to inform customers of potential charges.
Yes, you can typically port 1300/1800 numbers when changing providers. Portability ensures you retain your number, allowing uninterrupted communication with customers and preserving your business’s contact consistency even if you switch services.
1300 and 1800 numbers offer businesses a professional image, national accessibility, and easy recall for customers. These numbers create a unified contact point, enhancing brand credibility and helping customers reach you easily, which can improve engagement and support customer trust.
1300 numbers are shared-cost, with callers paying local rates. In contrast, 1800 numbers are toll-free for callers, with the business covering call costs. Both provide a professional, nationwide reach but differ in the cost structure, allowing businesses to choose based on budget and customer experience needs.
No, C2 Communications offers flexible plans without long-term contracts. You can scale services as needed and adjust your plan to fit your business requirements without being locked into a fixed agreement.
Yes, Microsoft Teams Phone calling is highly customisable for businesses of all sizes. It offers scalable plans and features that can be tailored to meet the needs of small, medium, and large enterprises. Businesses can customise call routing, auto attendants, call queues, and integrate with existing phone systems to suit their specific requirements and growth plans.
Microsoft Teams Phone offers seamless integration with the broader Teams platform, enabling voice calls, video conferencing, and messaging in one place. It supports remote work with easy access from any device, improves collaboration through real-time document sharing, and integrates with Office 365 apps. Additionally, it provides secure, encrypted communication and scalable options, making it suitable for businesses of all sizes.
C2 Communications offers comprehensive support for Microsoft Teams phone calling implementation. This includes setup, integration with existing systems, training, and ongoing technical assistance.
Yes, Microsoft Teams phone calls are secure. They are encrypted in transit and at rest, with multi-factor authentication and compliance features, ensuring privacy and protection of communications.
Mobile VoIP (Voice over Internet Protocol) allows calls to be made over the internet using a mobile device. Unlike traditional phone services that rely on cellular networks, Mobile VoIP uses data or Wi-Fi, often reducing call costs, especially for international calls. It also enables additional features like video calls, messaging, and integration with business phone systems, offering greater flexibility and cost savings.
No, C2 Communications offers flexible Mobile VoIP plans without long-term contract commitments. You can scale services up or down as needed, allowing your business to adapt without being locked into a fixed agreement, providing greater flexibility and control over your communication needs.
Yes, Mobile VoIP can integrate with business phone systems like 3CX. This setup allows mobile devices to operate as extensions of the 3CX system, supporting features like call transfer, voicemail, and presence status. It’s perfect for remote teams, enabling employees to access 3CX’s full suite of communication tools from anywhere with internet, ensuring seamless connectivity and productivity.
Mobile VoIP communication can be very secure, especially when using encryption protocols like TLS and SRTP, which protect calls and data from interception. However, security depends on the provider and your network setup. Using a trusted VoIP provider, secure networks (avoid public Wi-Fi), and enabling additional security features, like multi-factor authentication, can enhance the safety of Mobile VoIP communications.
No, number porting is generally not available for Mobile VoIP. You’ll need to use a new number assigned by your VoIP provider for internet-based calling. This allows you to access VoIP services, but your existing mobile number won’t be transferred to the platform.
NBN contract terms vary depending on the provider. They typically range from month-to-month plans to 12, 24, or even 36-month contracts. Some providers offer flexibility with no lock-in contracts, while others may provide discounts or benefits for longer-term agreements.
Setting up Business NBN typically involves checking service availability at your location, selecting the right plan, and scheduling installation. You’ll need an NBN-compatible modem/router and may require professional installation, especially if additional wiring or equipment is needed. The process includes connecting your premises to the NBN network, configuring your modem, and ensuring all devices are properly set up. Your provider will guide you through the entire process.
NBN is primarily designed for residential use, which may not offer the performance and reliability needed for businesses. It lacks guaranteed service levels (SLA), dedicated bandwidth, and faster repair times typically offered by business-grade services. For businesses, these factors can lead to inconsistent performance, especially during peak hours, making dedicated business-grade internet solutions more suitable.
To choose the best NBN plan, assess your business’s internet needs, including the number of users, typical online activities, and data-heavy tasks like video conferencing or file sharing. Higher speeds (100 Mbps or more) are ideal for large teams or data-intensive tasks, while smaller teams may need less. Consider plans with unlimited data if your business frequently streams, uploads, or downloads large files.
Contract terms for Enterprise Ethernet connections typically range from 12 to 48 months, depending on the provider and the specific service agreement. Some providers may offer flexibility with shorter terms or month-to-month options with higher installation fees, but longer-term contracts often come with reduced pricing or additional benefits
NBN Enterprise Ethernet installation involves a site assessment, where technicians determine if additional infrastructure is needed. If your location is within the NBN fiber network, installation is straightforward. For areas requiring new fiber, additional work may be necessary. Installation timelines vary, typically ranging from 30 to 90 days, depending on infrastructure complexity and your location.
NBN Enterprise Ethernet offers business-grade SLAs, ensuring high reliability and performance. These include guaranteed uptime, priority fault restoration, and faster response times compared to standard NBN services. Support options often include 24/7 technical assistance, proactive monitoring, and dedicated account management to minimize downtime and ensure smooth operations for critical business activities.
NBN Enterprise Ethernet offers businesses dedicated, symmetrical high-speed internet with guaranteed performance. It provides reliable bandwidth, faster upload and download speeds, and low latency, making it ideal for data-heavy tasks like cloud computing, video conferencing, and large file transfers. It also includes business-grade service level agreements (SLAs) and scalable options to suit growing business needs.
To port your phone numbers to C2 Communications, follow these steps:
If not porting, C2 can provide new numbers with a 5-business day activation.
No, C2 Communications offers flexible SIP trunking plans without long-term contract commitments. You can scale services as needed and adjust your plan to fit your business requirements, providing flexibility without being locked into a fixed agreement.
For SIP trunking, you’ll need a compatible VoIP phone system (PBX systems like 3CX), an internet connection and SIP-enabled phones or applications. Your service provider can assist in ensuring your setup meets the technical requirements for SIP trunking.
Yes, you can keep your existing phone numbers when switching to SIP trunking through a process called number porting. Your service provider will transfer your current numbers to the SIP trunking service, ensuring continuity for your business without changing contact details.
A SIP server is a network server that manages and routes VoIP (Voice over IP) calls using the Session Initiation Protocol (SIP). It handles call setup, management, and termination between SIP devices, such as phones and gateways. SIP servers are essential for connecting and directing calls in VoIP systems, ensuring seamless communication between users.
Mobile VoIP (Voice over Internet Protocol) allows calls to be made over the internet using a mobile device. Unlike traditional phone services that rely on cellular networks, Mobile VoIP uses data or Wi-Fi, often reducing call costs, especially for international calls. It also enables additional features like video calls, messaging, and integration with business phone systems, offering greater flexibility and cost savings.
No, C2 Communications offers flexible Mobile VoIP plans without long-term contract commitments. You can scale services up or down as needed, allowing your business to adapt without being locked into a fixed agreement, providing greater flexibility and control over your communication needs.
Yes, Mobile VoIP can integrate with business phone systems like 3CX. This setup allows mobile devices to operate as extensions of the 3CX system, supporting features like call transfer, voicemail, and presence status. It’s perfect for remote teams, enabling employees to access 3CX’s full suite of communication tools from anywhere with internet, ensuring seamless connectivity and productivity.
Mobile VoIP communication can be very secure, especially when using encryption protocols like TLS and SRTP, which protect calls and data from interception. However, security depends on the provider and your network setup. Using a trusted VoIP provider, secure networks (avoid public Wi-Fi), and enabling additional security features, like multi-factor authentication, can enhance the safety of Mobile VoIP communications.
No, number porting is generally not available for Mobile VoIP. You’ll need to use a new number assigned by your VoIP provider for internet-based calling. This allows you to access VoIP services, but your existing mobile number won’t be transferred to the platform.
Porting is easy, simply email [email protected] with:
Once received we will lodge the port on your behalf and notify you when to expert the port completion.
This is dependant on your current carrier. Typically, when porting from the traditional carriers the time frame is 4 to 6 weeks. When porting from a VoIP carrier, the time frame is 1 to 2 weeks.
Porting takes so long because of the administration involved to change the registration and routing within the telco network.
We provide month-to-month PAYG service on all numbers and lines. Depending on the service you have signed up to with us the typical answer is no, you are not under contract. Almost all of C2 Communications customers are on monthly pay as you go services. This is especially relevant for our SIP services however it may vary depending on your situation. If you would like to find out about your services, get in contact with us and we will be happy to help you out!
To order more numbers and lines send us an email to [email protected] with:
A new number will take 24 hrs to provision. A temporary number will take 1 hr to provision. Extra lines will take 1 hr to provision.
Yes, you can! Hosting your 1300 / 1800 numbers with C2 Communications is easy and allows you to received one bill for all of your phone bills. If you have a toll-free number already or wish to purchase one, get in contact with us at [email protected] and we will be delighted to help you out!